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Anderson & Associates: Using Technology to Improve Your Customer Experience
At Anderson & Associates, we have a confession to make: We thrive on the latest nerdy gadgets. We use the latest technology at our disposal to complete your appraisal without sacrificing quality or accuracy.
In recent years, appraisals have become more scrutinized and require more in depth analysis. Cutting corners on analysis isn't an option for an ethical appraiser. So, the logical place to save time is in our daily workflow. Our continuous efforts to be the best have convinced us that keeping up with new technology allows us to provide more comprehensive reports, quicker turnaround times and excellent customer service.
Just look at how Anderson & Associates makes ordering easier
Way back when, most of our orders arrived via fax and were confirmed with phone calls once we got back to the office. It might be hours before a client even knew if we could do the order. These days, when orders are entered on this website, we receive a text message on our phones. We often log into this site from the field and send back an e-mail confirmation – including the time and date for the inspection if we've been able to talk to the occupant.
Anderson & Associates understands that real estate is all about timeliness. We don't make you wait around for replies because we understand the speed at which we get things done directly effects your bottom-line. Through features on this website, we can actually reduce the amount of time needed for your appraisal.
Anderson & Associates is a pioneer in efficient data gathering
One of the most time consuming parts of an appraisal is gathering the data. We spend quite a bit of time collecting both specific information about the subject property and general data about the local market and developing trends. Anderson & Associates takes advantage of technology to close the gap once again.
We've learned that taking notes the standard way, using pencil and paper, generally takes longer since we we have to enter everything back in at the office. Don't be surprised to see us with a tablet PC or collecting data using an application created for our phones that even lets us sketch a floorplan right on the spot. Rather than using that clumsy outdated tape measure, we're seeing that more appraisers are beginning to use accurate laser measuring devices that also help measure hard to access areas.
All of this technology ensures that the final report is as complete and conclusive as possible, requiring fewer call-backs and revisions. A real money saver for busy appraisal clients.
Modern appraisal report delivery ensures our clients have a number of ways to get their report
The majority of our appraisals are delivered through e-mail as PDF documents. Most of our clients prefer e-mail because we're all accustomed to getting attachments like PDFs in our mail. It's much more efficient than the old days when everything was on paper. But, we've even been able to innovate report delivery with this website.
Ever lost a file that was sent to you? Or have you ever had an attachment blocked because of the file size? We've come up with a solution for those problems, too. Whenever we send an appraisal, the client is e-mailed a download link to retrieve the PDF. By bypassing email completely we can get around any problems caused by file size. And the best thing is that the file will be hosted on this site for 90 days. So if anything happens to the file, you can log back in here and retrieve it again - saving you time, since we won't even need to run back to the computer.
Anderson & Associates simplifies things by using Digital Workfiles
It would probably be easier if appraisers could never have to think about an assignment again after writing and giving it to the client. However, appraisals are used to demonstrate the condition of a property on the inspection date. Therefore, appraisers must keep their reports for 5 years, allowing them to recall any appraisal at any time to either defend the valuation or to be used in other legal proceedings.
Here again, Anderson & Associates uses all the technology at our disposal technology to improve service. We store every part of the appraisal - notes, sketches, supporting documentation and calculations - along with the appraisal electronically, we can pull up the entire file whenever it's needed and recall precisely what that assignment was about.
These are just a few examples of how we use technology daily. Using the right software, services, gadgets and gizmos allows the appraiser to collect the appraisal data to finish the report faster and more accurately than previously possible.
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